Acceptable Use Policy (AUP) - RaiaWeb
Version 1.2 - Last updated: 18 July 2026
Courtesy translation. This English version is provided for convenience only. In the event of any discrepancy, the Portuguese version prevails.
This Acceptable Use Policy ("AUP") forms an integral part of RaiaWeb's General Terms and Conditions of Service and applies to all Services - shared hosting, virtual private servers (VPS), email, domains and associated services. It does not apply to the use of the TapNTable software installed on the Client's systems, which is governed by the respective EULA; it does, however, apply to the use of the Client Area and the associated licence verification and update services. Capitalised terms have the meaning defined in the Terms and Conditions.
Provider: Alex Nabais Gomes (RaiaWeb) · NIF 268386625 · Rua da Fonte Mestre, N.º 22, 6320-637 Soito, Portugal
1. General Principle
The Services must be used lawfully, responsibly and without harming RaiaWeb, the infrastructure, other clients or third parties. The Client is responsible for all use made through its Services, including by users, staff or clients to whom it grants access.
2. Prohibited Content
It is prohibited to host, publish, transmit or distribute through the Services:
2.1. Illegal content under Portuguese or European Union law, including: child sexual abuse material (zero tolerance - see clause 7.4); content of a terrorist nature or inciting hatred or violence; illegal gambling; the sale of illegal products or substances.
2.2. Intellectual property infringement: unauthorised distribution of protected works (warez, illegal streaming, cracks, keygens, serial numbers), counterfeiting and the sale of counterfeit products.
2.3. Fraudulent content: phishing, pages that imitate third-party brands, banks or services, fraudulent schemes, fictitious shops and misleading commercial practices.
2.4. Unlawfully obtained personal data: stolen databases, credential lists ("combos"), unauthorised disclosure of third parties' personal data (doxxing).
2.5. Defamatory or harassing content directed at identified or identifiable persons.
2.6. Malicious software and attack infrastructure: malware, exploits, ransomware, command and control (C2) servers, botnet components or tools designed for unauthorised access to systems.
2.7. Adult content on shared hosting plans, even where lawful.
3. Prohibited Activities
It is prohibited to use the Services for:
3.1. Sending spam or unsolicited bulk electronic communications, including the use of contact lists purchased or collected without consent (see clause 4).
3.2. Attacks and intrusions: launching or participating in denial-of-service attacks (DoS/DDoS), port scans, brute-force attempts, spoofing, exploitation of vulnerabilities or any unauthorised access to third-party systems.
3.3. Operating email open relays, open proxies, open DNS resolvers or other services that could be abused by third parties, as well as Tor network exit nodes.
3.4. Cryptocurrency mining or other intensive computational loads unrelated to the purpose of the service.
3.5. Circumventing technical limits, quotas or security mechanisms of the infrastructure, or interfering with the service of other clients.
3.6. Reselling the Services to third parties, except under plans expressly intended for resale or with RaiaWeb's written authorisation. On VPS, making services available to third parties is permitted, with the Client remaining fully responsible for their use.
4. Email Rules
4.1. Sending email must comply with the technical limits of the contracted plan and applicable legislation, including the regime governing unsolicited communications (Article 13-A of Law no. 41/2004).
4.2. Legitimate email campaigns (newsletters, marketing) are only permitted to recipients who have given consent or in the other cases provided for by law, with sender identification and a functional removal (opt-out) mechanism in each message.
4.3. For bulk sending, correct configuration of SPF, DKIM and DMARC is mandatory, along with proper management of bounces and removals.
4.4. RaiaWeb may limit, filter, suspend sending or block email ports in the event of indications of abuse, recipient complaints or impact on the reputation of shared IPs.
5. Rules Specific to Each Type of Service
5.1. Shared hosting (cPanel)
- The resource limits and fair use provisions set out in clause 12 of the Terms and Conditions apply (CPU, RAM, I/O, inodes, processes, space and traffic);
- It is prohibited to run daemons or persistent processes, game servers, proxy/VPN servers, torrent clients or trackers;
- Storage is intended exclusively for the content of the hosted site/service - it may not be used as a repository for personal backups or unrelated files;
- Poorly optimised scripts or those with abnormal consumption may be limited or halted to protect other clients.
5.2. Virtual private servers (VPS)
- The Client administers the server and is fully responsible for its configuration, updates and security, including the operating system and installed applications - except where the Client has contracted RaiaWeb's Maintenance Services, in which case administration of the components covered by the plan is RaiaWeb's responsibility, under Annex C.1 of the Terms and Conditions, with the Client remaining responsible for anything not covered;
- The server must be kept protected against abuse by third parties (no open relays, open resolvers or open proxies - clause 3.3);
- The Client is responsible for the reputation of the IP addresses assigned to it; inclusion on blacklists due to abuse may lead to suspension until the situation is regularised;
- RaiaWeb does not access the content of the VPS, except at the Client's request (support), within the scope of contracted Maintenance Services or as required by law, and reserves the right to suspend the server in the event of abuse detected originating from it.
6. Security - Client Duties
6.1. The Client must keep its applications up to date (CMS, plugins, dependencies), use strong passwords and protect access credentials.
6.2. Compromised accounts or services (for example, infected sites sending spam or serving malware) may be suspended immediately to contain damage, without this constituting a breach by RaiaWeb. RaiaWeb collaborates with the Client in identifying the problem; clean-up and remediation are the Client's responsibility, and RaiaWeb may provide this service against a quote.
6.3. The Client must notify RaiaWeb, as soon as possible, of any security incident of which it becomes aware that affects the Services.
7. Application of this Policy
7.1. In the presence of indications of a breach, RaiaWeb acts in a diligent, objective and proportionate manner, with human review of decisions, under clause 10.5 of the Terms and Conditions and Regulation (EU) 2022/2065 (DSA).
7.2. Whenever reasonable, the Client is notified and given a period to correct the situation. In cases of serious risk - infrastructure security, manifest illegality, order from a competent authority - suspension may be immediate and without prior notice.
7.3. Restrictions applied are communicated to the Client together with the corresponding grounds, unless legally prevented, and the Client may respond and contest them through the ticketing system.
7.4. Child sexual abuse material and other manifestly criminal content: immediate removal or blocking, preservation of evidence and reporting to the competent authorities, in accordance with the law.
7.5. Serious or repeated breaches may result in termination of the contract under clause 23 of the Terms and Conditions, without prejudice to the Client's civil or criminal liability. The Client is liable for damages caused to RaiaWeb by breach of this AUP, including mitigation costs and fines or penalties imposed by third parties (infrastructure providers, blacklists, payment entities).
8. Abuse Reports
Anyone may report content or activities that breach this AUP or the law via privacy@raiaweb.pt, under clause 11 of the Terms and Conditions (elements of the report, acknowledgement of receipt and reasoned decision).
9. Changes
This AUP may be updated under clause 24 of the Terms and Conditions - material changes are notified 30 days in advance. The version in force, with its corresponding date, is permanently published on the Website.
Contact: support@raiaweb.pt · Reports: privacy@raiaweb.pt
