Terms for Domains and SSL Certificates - RaiaWeb
Version 1.0 - Last updated: 11 June 2026
Courtesy translation. This English version is provided for convenience only. In the event of any discrepancy, the Portuguese version prevails.
These terms form an integral part of RaiaWeb's General Terms and Conditions of Service and apply to the registration, renewal, transfer and management of domain names, as well as to the provision of SSL certificates. Capitalised terms have the meaning defined in the Terms and Conditions.
Provider: Alex Nabais Gomes (RaiaWeb) · NIF 268386625 · Rua da Fonte Mestre, N.º 22, 6320-637 Soito, Portugal
Part I - Domains
1. Framework
1.1. RaiaWeb provides domain services through competent registrars and registry authorities. In addition to these terms, each domain is subject to the rules of the relevant authority: the .pt Registration Rules (DNS.pt) for .pt domains, and the policies of ICANN and the applicable registry for international domains (gTLDs), including the transfer policy and the Expired Registration Recovery Policy (ERRP).
1.2. The Client accepts the rules referred to in the preceding paragraph at the time of registration, renewal or transfer of each domain, and acknowledges that allocation of the domain depends on acceptance by the competent registry authority.
2. Registration Data
2.1. The Client undertakes to provide and maintain accurate, complete and up-to-date registration data (registrant and contacts). Inaccurate data may result in the suspension or cancellation of the domain by the competent authorities, without entitlement to a refund.
2.2. For international domains, the registrant's email may need to be verified under ICANN's policies; failure to verify within the applicable deadline may lead to suspension of the domain.
2.3. The registrant's data is transmitted to the registrar and to the registry authorities and may be published or made available through registration data lookup services (WHOIS/RDAP), in accordance with the policies of those authorities and applicable data protection legislation. If the Client provides third-party data, it warrants that it holds the necessary authorisation to do so.
3. Registration, Renewal and Expiry
3.1. Registration takes effect upon confirmation by the competent authority and successful collection of payment. The availability of a domain is only guaranteed upon confirmation of registration.
3.2. Renewal is automatic subject to timely payment, under clause 7 of the Terms and Conditions. RaiaWeb sends expiry notices to the Client's email, including, for international domains, the notices required by ICANN (approximately one month and one week before expiry, and after it).
3.3. Domains not renewed by the expiry date are deactivated and may enter a quarantine/redemption period, during which recovery is subject to the additional fees imposed by the registry authorities. Once the applicable deadlines have elapsed without recovery, the domain is released and may be registered by third parties.
3.4. Completed registrations, renewals and transfers are final and non-refundable, under clauses 8.5 and 9.3 of the Terms and Conditions. Typing errors in the domain name made by the Client do not give rise to a right to a refund or exchange, without prejudice to RaiaWeb seeking, upon request, solutions with the registry authority where possible.
4. Transfers
4.1. The Client may transfer its domains to and from RaiaWeb, in accordance with the rules of the applicable registry authority, by means of the authorisation code (EPP/auth code) and unlocking of the domain, where applicable.
4.2. For international domains, ICANN's policies impose a 60-day transfer lock after the initial registration or after a transfer, during which a further transfer to another registrar may not be possible.
4.3. A transfer does not alter the expiry date to the Client's disadvantage, in accordance with the rules applicable to each extension.
5. Domain Disputes
5.1. Disputes relating to the ownership or registration of .pt domains may be submitted to ARBITRARE - Centro de Arbitragem para a Propriedade Industrial, Nomes de Domínio, Firmas e Denominações (https://www.arbitrare.pt), under the .pt Registration Rules.
5.2. Disputes relating to international domains (gTLDs) are governed by ICANN's UDRP - Uniform Domain-Name Dispute-Resolution Policy and the policies of the relevant registry.
5.3. RaiaWeb acts as a technical intermediary and complies with the decisions of the registry authorities and the competent dispute resolution bodies, and is not a party to disputes concerning domain ownership.
Part II - SSL Certificates
6. Provision and Types
6.1. SSL certificates are provided through partner suppliers and certificate authorities ("CAs"), namely through the SSLs.com platform and the CAs represented by it (including Sectigo). Each certificate is subject to the Subscriber Agreement and the policies of the issuing CA.
6.2. RaiaWeb provides Domain Validation (DV), Organisation Validation (OV) and Extended Validation (EV) certificates, including Wildcard variants (DV and OV).
7. Validation and Issuance
7.1. DV: issuance depends on demonstrating control of the domain (DNS record, file on the server or validation email) and is, as a rule, fast and automated.
7.2. OV and EV: issuance depends on documentary validation of the organisation by the CA (legal existence, registration data, verifiable telephone contact, among others), which may take several working days. The Client undertakes to provide the documentation requested; the timeframes indicated are estimates and depend exclusively on the CA.
7.3. Refusal of issuance by the CA due to a cause attributable to the Client (incorrect data, impossibility of validation) does not give rise to a right to a refund, except where the CA applies a more favourable policy, which RaiaWeb will pass on to the Client.
7.4. Issuance of the certificate constitutes full performance of the service, under clauses 8.5 and 9.3 of the Terms and Conditions.
8. Use, Reissuance and Revocation
8.1. Reissuance (for example, due to a change of server) and revocation follow the policies of the issuing CA. Revocation for breach of the Subscriber Agreement or compromise of the private key does not give rise to a right to a refund.
8.2. The financial guarantees (warranty) associated with the certificates are provided by the issuing CA, on the terms defined by it, and not by RaiaWeb.
8.3. Safekeeping of the private key is the Client's responsibility, except where the certificate is installed and managed by RaiaWeb as part of a hosting service.
9. Data and International Transfers
The data necessary for issuance (domain, contacts and, for OV/EV certificates, organisation data) is transmitted to the supplier SSLs.com (Namecheap, Inc., USA) and to the issuing CA. International transfers take place with the safeguards described in the Privacy Policy.
10. Final Provisions
In everything not provided for in these terms, RaiaWeb's General Terms and Conditions of Service shall apply, including with regard to the right of free withdrawal (clause 8), complaints and dispute resolution (clause 26).
Contact: support@raiaweb.pt
